The Nest Learning Thermostat
Nest, the company founded by the former Apple designer Tony Fadell has a new version of its “self-learning thermostat” coming out later this month. The main physical difference of the body is that it is 20 percent slimmer than the first generation. The body is now stainless steel allowing the thermostat to blend into the wall by reflecting the already painted color. Also, Nest will now work with ninety-five percent of heating and cooling systems in the United States. The compatibility of the thermostat will incline possible customers to buy this product, resulting in higher profits. Another difference between the first and second generation is now the thermostat is very easy to install. But what makes this thermostat different than all of the others? Easy, Nest has an expert system built within it.
This thermostat is bringing convenience for the customer to a whole new level. The new software uses statistical analysis to make the thermostat adapt to a personal system and environment. Nest programs itself and creates personalized schedules based on the temperature changes you’ve made and continually adapts to your changing life. After leaving the house, Nest will sense there is no one with its motion detector and will automatically adjust the temperature to avoid heating or cooling and empty home. People may say that $250 dollars is expensive for a thermostat, but in the end, Nest will save you money on your monthly bill.
In my eyes, it is clear that the company values product leadership, but the product itself values customer intimacy. Having both value disciplines puts the company in a better place in the eyes of potential and current buyers.
Customer intimacy plays a huge roll in the way the product functions. The expert system has the ability to reach specicified temperatures at specified times requested by the user. If you want 68 degrees at 7pm, you got it. And the best part about this expert system is that it connects to Wi-Fi from your smartphone, tablet or laptop. If you wanted to, you could, change the temperature of your home while you are at work through the Nest app or by simply logging onto their website. I find this aspect of the thermostat to be incredible. I heard professor talk about something like this in class, but I thought that the actual use of it was far from today. Also, since the thermostat can connect to Wi-Fi whenever there is a software update, the thermostat will be able to update itself, yet again making things easier for the user. Nest not only wants to get to know you but it wants you to know it; so when you request to turn the temperate down, not only will Nest comply, but also will show the approximate time it will take until the room reaches the desired temperature.
Another way the thermostat excels in customer intimacy is by using the Wi-Fi to check the current weather conditions at the location of your home. The thermostat is trying to get to know you, so it wants to figure out how you react and tour energy use to specific weather conditions. Nest is looking to save the customer money; you could view it as an electric coupon for your heating and cooling bill.
When thinking about the thermostat and the expert system built within it I am in a complete state of amazement, and can only imagine what is to come in the future. Not going to lie, it kind of creeps me out how my thermostat could have some sort of brain, but that is the future, and we have to accept it. These future expert systems will be more convenient and help people save money and time, which is why I believe they will do so well once in the market.
A quick look at the Nest thermostat, isn't it awesome!